Victor Bonhart
2024-03-24 14:14:13 GMT
Amazing customer experience with Sarah at JCP in Matteson, IL.
Friendly, patient, gave me options on my purchase and I ended up saving money overall on my transaction after not shopping in JCP in two years. Thank you again! 😊🎉
Tommie G Anderson
2023-11-22 06:38:36 GMT
I had a problem placing an order online. I went to the store, and the CSR gave me a number to call. My order was promptly and correctly placed over the phone.
Jill Giggey
2023-10-18 01:38:42 GMT
Ordered online and picked up at the store. Very friendly staff, the store is clean and a good selection! Glad it's here!
Stacy Whitaker
2023-12-28 17:01:48 GMT
Excellent customer service from all staff!
CHERYL RUDD
2023-10-28 15:12:11 GMT
Nice store, much improved and helpful employees.
V Richardson
2022-08-18 09:47:02 GMT
One of my favorite places to shop. They have a little bit of everything and pretty good prices. Sometimes if you get there early enough they offer coupons at the door for a percentage off.
Linette Brown
2022-11-26 23:47:12 GMT
The store is nice & clean! The line was long but went fairly quick due to them having all registers open. I appreciated that!
Lynda Jones
2021-05-01 04:26:36 GMT
I went to JC Penney to purchase a mattress set, which there was a very nice selection. But more importantly, my Sales person was excellent She helped Me tremendously. Last time I went mattress shopping box springs came with the mattress, times have surely changed. Anyway, it was a wonderful experience strictly because of the Sales person's knowledge, and assistance!
Nellie Styles
2023-10-15 15:20:27 GMT
Great selection, convenient location, and friendly atmosphere. This is my favorite J.C. Penney's!
Michelle
2019-09-13 18:21:35 GMT
Excellent service as usual. Found exactly what we were looking for, got to try it on, on sale and had a coupon to boot!
Perfect shopping trip. Close to home and easy to shop. Thanks Jcp!!!
Update...
Just came from picking up an online order, and was so easy. Service was quick, efficient, and received all my items. One thing i really liked is that she opened everything to see if things were right sizes, colors, and things were all there. Keep up the great work, i like the direction your going!
Denise Pickens
2017-03-02 04:11:45 GMT
My sister took me shopping. The associate in Women's Shoes was very nice and extremely helpful. I am recovering from a sprained ankle and she was very accommodating and helpful to my sister and me. Professional, courteous and knowledgeable of the department and sales. We were looking for one pair of shoes. We purchased 4 pair! She is a great associate. I need to add, she did not pressure us, but her helpfulness made the purchases easier. She's a keeper and the quality of the merchandise is great. My feet are comfortable!
Donna Nykaza-Jones
2023-07-27 21:41:09 GMT
Very clean and well stocked and there actually was an associate on the floor that answered some questions.
Debra Mccaa
2022-11-23 12:39:55 GMT
Went to this location because the one closest to me was closed . The store was clean and well organized, plenty of cashiers for check out and was very friendly. This will now be my go to location.
Terri M
2020-01-29 12:23:47 GMT
No crowds at all at 7pm in this beautiful store! Is everyone shopping online? Or perhaps preparing for work the next day? Or are you going to Orland Square? Courteous staff and so many sales throughout. Shop local and start to enjoy a wonderful merchant in Matteson, my town for 41 years!
Ruth Taylor
2022-06-08 09:14:51 GMT
Awesome assistance from staff, professional, stands behind their products,great return policies and most of all, I had a package stolen and JCP replaced with hesitation. We pray that will never happen again.preventive measures are in place. Thank you JCP. PS: Quality is what you want, go there!!!!
charlene williams
2023-08-03 00:34:36 GMT
I became a fan of the JC Penney in Matteson because I like to shop locally and they have nice clothes household items and jewelry!
Chacha Slide
2021-03-31 18:51:55 GMT
Had to return bras- the nice lady reordered them in the size I needed, processed the returns for the rest, and double checked to make sure it was correct. Be sure to fill out the survey on the back of your receipt!
LaDonna Thomas
2017-07-21 13:18:06 GMT
Everyone is friendly, you are greated as you walk in. The team here explains money saving opportunities to you. The store is very organized and clean. In photography the young lady is excellent with children. Very patient and knows how to capture smiles even when you never saw any from the baby. Love this place!!! Reasonable, affordable, and friendly. Everything you would expect from JC Penny's and more.
Grace Ward
2021-06-12 17:05:19 GMT
My daughter and I visited the jewelry department at JC Penney in Matteson today and had the most amazing customer service experience with a sales lady by the name of Lynn. Ms. Lynn was extremely focused on making sure we received great service as well as being very personable. I left feeling like I had just had an enjoyable visit with a good friend … smiling and feeling joy in my heart. Thank you Ms. Lynn and may God continue to bless you!
Eneyo Joshua Jackson
2019-07-15 01:56:48 GMT
Great service and great deals. I placed an online order and came to pick it up and forget my driver's license there and I called back and they were able to get it back to me. Very appreciative!
